Abhijit K. Chattoraj, Professor and Chairperson Centre for Insurance & Risk Management

Name: Abhijit K. Chattoraj
Designation: Professor and Chairperson programme for Insurance Business Management
Extension: 390
Email: abhijit.chattoraj@bimtech.ac.in

Dr. Abhijit K. Chattoraj Joined BIMTECH on 15^th May as Professor and Chairperson at Programme for Insurance Business Management, He is a Chartered Insurer and also Goodwill Ambassador of Chartered Insurance Institute, He is currently the Hon. Vice President of Risk Management Association of india. His teaching and research interests are mainly in the areas of health insurance, automobile and liability insurance and marketing. Prior to joining BIMTECH, he headed Amity Business School, Amity University, and Mumbai right from its inception. He was also associated with National Insurance Academy, Pune as a faculty member and also as chairperson PGDM and students’ welfare. He has more than 25 years. Industry experience with a reputed public sector insurance company He has extensive experience in management and Insurance teaching and training and is an acknowledged trainer-coach, facilitator, mentor in health insurance and other domain of general insurance. He was also a consultant for NIA in the health insurance Scheme for Government of Maharashtra –popularly known as Rajiv Gandhi Jeevandai Arogya Yojana (RGJAY). He is a keen researcher and has been engaged with the insurance industry with several research projects.

His forte lies in conducting high end MDP programmes in Health, liability, automobile Insurance and insurance marketing. .Dr. Chattoraj did more than 75 MDP programmes in health, automobile, liability and marketing both in India and abroad.

He received his PhD in Health Insurance Marketing from Department of Management, University Of Pune, India and Masters in Management from BIT, Mesra. He is also credited with many research and conference papers. He has also established himself as a seminar speaker mainly in health insurance and healthcare. He is also a recognized PhD guide.

Dr. Chattoraj is known for his exploits in journalism and has been a Resident Editor with Insurance Times in honorary capacity for many years. He was awarded the first prize in a debate competition by The Telegraph –the leading English newspaper.

Academic Experience

Headed Amity Business School, Amity University, Mumbai – 2015 -17
Faculty at National Insurance Academy (NIA), Pune –between 29th March 2008 and 31st Oct.2013.
Chairperson First Year PGDM for the academic year 2010-11 at National Insurance Academy, Pune
Chairperson students’ welfare committee for two academic years’ i.e.2009-10 and 2010-11
Member Academic Council, Amity University, Mumbai, Member University Research Council, Amity University, Mumbai.
Member – Board of Studies, -Guru Nanak Institute of Management Studies, Mumbai
Member – IQAC, Amity University, Mumbai
Chairperson Departmental Research Committee (DRC), Amity Business School, Amity University, Mumbai.
Chairperson Student Research Committee (SRC) , Amity Business School, Amity University, Mumbai
Chairperson Board of Studies –Amity Business School, Amity University, Mumbai
Member Charter Insurance Institute, UK

Awards Academic Honours

Member of the Research Advisory Committee (RAC) of Ph.D. scholar/s of Symbiosis International University(SIU) Pune .

Was awarded the first prize in a debate competition (written) by The Telegraph, the leading newspaper of Kolkata in 1986.

Was Invited by S.P .College, Pune to evaluate the Poster presentations of research scholars in Commerce and Law, MRP Research Projects in INNOVATION – 2015 under the aegis of University of Pune on 9th July, 2015.

Books

Books co-authored

Health Insurance in India a review – a book published by Insurance times November 2009
Health Insurance- Is it on right trajectory? ISBN NO – 978-81-910342-0-2
Health Insurance Marketing- whose health is it serving? ISBN NO – 978-81-910342-0-2

Books co-authored – General Insurance Year Book

Terrorism risk –How to deal with the growing demand?

Books – Co –authored three books on Health Insurance published by Insurance Institute of India

Basics of Health Insurance –IC 35
Health Insurance Claims Management – IC 36
Health Insurance Operation –IC 37

Books Reviewed

(a) Guide for Marine Insurance ISBN: 978-93-81489-33-8;

(b) Health Insurance MCQ Guide –ISBN ; 978-93-81489-35-2

Conference Papers

“Presented paper Sustainable Healthcare through Primary healthcare and alternative medicine”-at Interdisciplinary National Conference 2016 on Green Technology & Sustainable Development: Indigenous Practices- on 27th February ,2016
Presented paper on ” Universal Health- Is it A Distant Dream or A Reality Coming True- at International Seminar on General Insurance : Emerging Issues jointly organized by Department Of Commerce ,University of Calcutta and Indian Insurance Society , Kolkata on 2nd March 2013”

Consultancy Experience

contributed significantly an active member of consultancy team of National Insurance Academy (NIA) in designing the bid document of a Health insurance Scheme –popularly known as Rajiv Gandhi Jeevandai Arogya Yojana (RGJAY) for Maharashtra Government (Department of Health) for BPL & APL population in 2010

Education

Ph.D.	In Management (in Health Insurance) from University of Pune
Masters	MBA from BIT, Mesra.
Bachelors	B.Com, St. Xavier’s College, Ranchi
Any other Professional Qualifications	PGDHRM- Post Graduate Diploma in Human Resource Management from IGNOU FIII -Fellow Insurance Institute of India, Mumbai ACII –from Chartered Insurance Institute, CII London Certificate in Health Insurance Fraud from -North American Training Group and Helpmate services

Management Development Programme Initiatives

MDP exposure and experience as a Programme Coordinator at National Insurance Academy (NIA) Pune –India Area- Health Insurance Management Click Here!!

Successfully conducted around 75 MDP programmes in the area of Health Insurance, Liability insurance, Motor insurance, Retail Marketing, PR & Publication at NIA (National Insurance Academy) Pune, both in India and abroad

On an average engaged100 to 150 sessions in various MDP programmes in each year between 2008 and 2013 particularly in Strategic Marketing, Branding, Retail and Services Marketing, Health insurance marketing, Claims and Underwriting market, Motor and liability insurance products.

Conducted two day workshop for the senior executives of Cholamandalam General MS, one of the largest insurance companies of the country at their Chennai Head Office in 2013.
In 2016, engaged sessions for the senior executives of National Insurance Co.Ltd on "Brand Value".
Conducted Overseas Programme on Basics of Insurance and Underwriting for Oman Insurance Company, Dubai at Dubai.
Conducted Programme on Fire, Accident and Motor Insurance in for Professional Insurance Corporation of Zambia Ltd., Lusaka, Zambia (For Junior Executives) at Lusaka.
Conducted Programme on Fire, Accident and Motor Insurance for Professional Insurance Corporation of Zambia Ltd. in Lusaka, Zambia for Senior Executives at Lusaka.
Conducted Comprehensive Technical Programme in General Insurance for Nyala Insurance S.C... Ethiopia at Addis Ababa.
Conducted Programme on Health Claims Management for Allied Insurance Company of the Maldives Pvt. Ltd., Maldives at Male.

Other Professional Experience

Twenty two years’ experience in industry with a leading public sector Insurance company. Has huge experience in claims management and underwriting. Was also Regional Training In charge of Regional Training Centre of OIC Ltd in 2013-14.
Strategic planning experience – was part of Business Process Reengineering (BPR) exercise of OIC Ltd with globally respected consultant – The Boston Consulting Group (BCG).

Research Interest/Initiatives/Publications

Health Insurance and Healthcare
Automobile insurance and on various general insurance areas.
Consumer Behaviour
Service Marketing

As an active member of “IFMR-NIA joint research study to operationalize the proposed comprehensive social security scheme for the unorganized sector” under the aegis of Ministry of Finance, Govt. of India between May and August 2013.
Undertaken a research project on ‘A Study of impact of Generics Drugs in reducing Healthcare Costs in India’ ICICI Lombard General Insurance since Jan.2016 as Primary Investigator.
Undertaken a research project on ‘Life Insurance – Awareness as a catalyst to penetrate the Rural Population’ with SUD Life Insurance Co.Ltd since May 2016 as Primary Investigator.

More than 25 research publications in Indian and overseas journals.

Selected Publications

Expanding the Penetration Frontier In Indian Insurance Sector Through Cooperatives ,Mutuals and Community-Based Organizations’ published in BIMAQUEST Volume 17,Issue 2 ;Page 25-32September ,2017 ; ISSN No. 0974-0791 National Peer reviewed Academic Indexed in EBSCO under Business Source Ultimate data source
Health Policy -2017 –A progressive march towards Universal Health Coverage The Insurance Times; Volume XXXVII –NO-6 page 28-33 uly -2017 ISSN NO- 0971-4480 National Peer review Academic
Managing Customer Expectation- IN Competitive Scenario: The Insurance Times Vol 37- No. 01- January 2017- ISSN-0971-4480 National Peer review Academic
Obscure Policy wordings: Hampering the growth of Health Insurance as a product In India”; ISSN: 2349-5677 -Volume 1, Issue 10, March 2015 – Impact factor -2.898; International Journal of Business Quantitative Economics and Applied Management Research.
“Mitigating India’s Healthcare woes –Delivering Universal Health through Insurance” ISSN: 2349-5677 Volume 2, Issue 2, July 2015- Impact factor -2.898; International Journal of Business Quantitative Economics and Applied Management Research
- ‘An Equitable, Inclusive and a Fair Health System –A Far Cry at the Moment’ in Nov.2016 in VOL.XXXVI-NO.11 –ISSN-0971-4480;The Insurance Times.
- ‘India’s tryst with Universal Health Coverage’- in Dec.2016 in VOL.XXXVI-NO.12 –ISSN-0971-4480;The Insurance Times.
‘A Critical Appreciation of Risks and Costs associated with Healthcare Needs of Ageing Population In India – A Health Insurance Perspective’- ISBN 978818011 2140 ; July 2016 by Amity School of Insurance ,Banking & Actuarial Science ,(ASIBAS) International Conference Research Papers on Risk Management in Insurance and Banking issues, Opportunities & Challenge.
“An Assessment of Geriatric Care Needs and Product Solution in India” ISSN -0974-0791; Volume15 Issue 2, July, 2015; Bima Quest-NIA Pune, publication.
Issues and challenges in Health Insurance (was also the theme editor for this health issue)-Prartakak –NIA Journal ,Taxman
- “Popularizing Health Insurance through Social Marketing in India” in July ,2015 – VOl.-XXXV NO.07 ISSN -0971-4480; The Insurance Times,
- ‘Mapping the Potential Of Health Insurance in Rural Market” along with Dr. Saroj Hiremath, Associate Professor, S.P.College, Pune in Insurance Times, XXXIII NO.03 March 2013 ISSN-0971; The Insurance Times
- ‘ Exploring the Potential Of Health Insurance in Rural Market” in The Insurance Times, VOL.XXXIII NO.08 August 2013 ISSN-0971-4480; The Insurance Times, “The Changing Face of Customer”- Feb. 2007; ISSN-0971/4480; Insurance Times,
- “Analysis of Tort and its application in liability insurance”; In Bima Quest ISSN -0974-0791( July 2008)
- “In search of an identity” –2008 : ISSN-0971/4480; The Insurance Times,
- Customer delivered value – A key to success” January 2005;ISSN-0971/448 ; The Insurance Times,
- “Customer delight – A myth or reality” December 2005 ISSN-0971/4480 ;The Insurance Times,
- Technically speaking – liability insurance July 2009; ISSN-0971/4480 ; The Insurance Times,
“Logical way to Penetrate the Rural Health Insurance Market” vol. XV.No.12 March 2013 ISSN-0972-0650 ; in PR Communication Age? “Reaching Health Insurance customers through Segmentation” -ISSN 2229-5232 in 2012 ; Manthan, the research journal of Institute of Management & Career Course, Pune

Seminar Speakers

Panel speaker at 5th Insurers’ Conclave on the theme “Affordable Health Insurance” organised by Asean Institute of Insurance & Risk Management (AIIRM) in association with Jamia Hamdard on 20/01/2018 at Convention Centre, Jamia Hamdard. The other panel speakers were Mr. Arup Chatterjee, Principal Financial Sector Specialist, Asian Development Bank, Manila, Philippines Dr. Bhabatosh Mishra, COO, Apollo Munich Health Insurance Co. Ltd. The session was chaired by Dr.Kalim Khan, Director, Rizvi Institute of Management Studies & Research, Mumbai
Moderated a panel discussion titled “How will business sourcing and risk management change with usage of advanced technology & analytics” with the theme “Excellence through Adaptive Intelligence” organised by AIU-AiCM on 16/10/2017 at Lalit Mahal, Mumbai . Panel members –Mr.Rakesh Kumar, Pricing Actuary, Gen Re, India; Mr.Abhijit Pal, Head of Pricing – Actuarial Research& innovation - Munich Re India : Mr.Natrajan Kumar –NSM & Head –Insurance, Securities ,MFIs & SFBs –Experian and Mr.Avanish Singh –Head underwriting and claim ,SCOR Re
Panel speaker at National seminar on “Best Practices in Health Insurance-Strategies and Accountability” on 13/10/2017 organized by PHD Chamber PHD House ,New Delhi.
Panel speaker at’ National Summit on Health Insurance’ ,organised by Bangalore Insurance Knowledge Foundation on 11/10/2017 at NIMHANS Convention Centre, Bangalore
Panel speaker at National Seminar on “Insurance the savior in Healthcare ,the Horizon and Best Practice” on 24/08/2017 organized by PHD Chamber PHD House ,New Delhi.

Speaker at 4th Insurers’ Conclave “Inclusive Insurance - Challenges and Road Ahead" on 11th Feb. 2017. At seminar on Audit of General Insurance on Saturday, 4th March, 2017- on “Health Insurance, Fraud & detection at Mumbai organized by Western India Regional Council of The Institute of Chartered Accountants of India.
Speaker at National Seminar on “Insurance Education in India: Challenges & Opportunities” conducted by Department of Studies in Commerce, Manasagangotri, Mysuru- University of Mysore on 11th July 2016.
Speaker at 16th Deshmukh Memorial Seminar on “Increasing Longevity –Opportunity For Annuity and Old Age Security held at National Insurance Academy, Pune on 16th January, 2015” Spoke on “Geriatric Health Care Needs and Products.
Moderator in workshop on Controlling Fraud and abuse in Health Insurance organised by Insurance Institute Of India at Mumbai on 23rd and 24th Feb.2012 at Mumbai.
Speaker at Health CAPE Seminar in the year 2011 &2012 respectively organised by the students of department of HMI, KEM Hospital Pune .
Speaker on “Job opportunity in Health insurance” at Hospicon Seminar 2012 conducted by Sancheti Healthcare Academy, Pune

Visiting Faculty

Maharashtra University of Health Science (MUHS) Nasik
Visiting Faculty and Course coordinator of two week programme on Management in General Insurance Business i.e. MGIB (Health ,liability & Automobile) from 21.01.2013 to26.01.2013 at Indian Institute of Management (IIM) ,Indore.
Visiting Faculty at National Insurance Academy, Pune in Marketing and General Insurance subjects like Health, liability since November, 2013.
Visiting Faculty at Insurance Institute of India, Mumbai.
Visiting Faculty at Department of Hospital Management for PGP students at Armed Force Medical College, (AFMC) Pune.
Visiting Faculty in Marketing Management at Xavier Institute of Social Services (XISS), Ranchi in the prestigious Personnel Management and Information Management (IM) disciplines between 2000 and 2007.
Visiting Faculty at Symbiosis Institute of Health Sciences (SIHS), Pune
Visiting faculty at Pune University MBA Programme (PUMBA) since 2008
Visiting Faculty at ILS Law College, Pune since 2008

Faculty Directory